AUTO INSURANCE:
Get Prepared Before Your Next Road Trip

• Make sure you have your car insurance company identification card in the car.
• Double-check that phone numbers for your car insurance company and agent are listed on the identification card. If not, make note of these numbers to keep with your ID card.

• Remain calm.
• Check for any injuries and administer first aid, if necessary.
• Contact the proper authorities and inform them of any injuries. Regardless of the circumstances, report the accident to the police.
• Record the name, address and phone number of the other driver. Always write down the make, model and license plate number of all vehicles involved.
• Collect the names, addresses and phone numbers of all passengers and witnesses.
• Take photos of the accident scene, if possible.
• Do not admit fault.
• Ask the investigating officer how to obtain a copy of the police report.
• Notify your insurance agent or company immediately.

What to Expect After the Accident

Rental Cars

If your car was damaged as result of another driver’s negligence, the other driver’s insurance company should pay your rental car costs for a reasonable length of repair time. If your car is totaled, many companies will pay for your rental as a courtesy, but they are not required to do so.

If you are filing a claim with your own insurance company, the cost of a rental car will only be covered if you paid a premium to include rental reimbursement coverage in your policy. Most polices have a dollar limit for rental payments, so check your policy if you have questions.

Uninsured Drivers

If an uninsured driver caused the accident, then your insurance company will pay for damage to your vehicle if you have collision coverage or uninsured motorist property damage. If your damage is repaired under your collision coverage — be aware you will still have to pay a deductible.

Repairs

Even if your claims adjuster recommends a specific body shop, you may choose to have your car repaired at the body shop of your choice. To avoid any confusion, be sure to notify the claims adjuster which shop you would like to repair your car, before any of the work is done.

If Your Car Is a Total Loss

If the damage to your car is extensive, and the claims adjuster determines the cost to repair your car is greater than the value of your car, the insurance company might choose to declare your car a total loss. When this happens, your insurance company has the option to take the title for your vehicle when it issues payment on your claim.

The insurance company will use the Kelley Blue Book as a guide to valuing the car. The insurance company is required to pay what your vehicle was actually worth at the moment before the crash. The claims adjuster will check to see what a car like yours (same make, model and year) is worth in your general geographic area.

It is also a good idea for you to independently research the value of your car before agreeing to a settlement with the insurance company. 

Ramifications of Filing a Claim

An accident filed with your car insurance company might cause your rates to rise. Premium increases are more likely when the accident is your fault; however, an insurance company might also raise your premiums if you have more than one not-at-fault accident within a policy period. If you have questions about a rate increase following a claim, contact your state insurance department.  

More Information

If you have a dispute with your insurer about the amount or terms of the claim settlement, contact your state insurance department for assistance.